frequently asked questions

Oops, Can I make changes to my order?

Changes are possible until the order has been sent. Once the order has been sent, it cannot be altered. If you need to make a change, please send a message to [email protected]

What is the delivery time of products?

We process deliveries regularly and they are shipped within a few days, sometimes even the same day. You can expect delivery in 7 business days. If for some reason delivery will take longer, our customer service will inform you.

Where do you deliver products?

We deliver products to countries within the EU and Russia.

How much does the delivery cost to my country?

We offer a free delivery in all orders over 50€.

Shipping for orders smaller than 50€ costs 9,90€

What should I do if there is something wrong with my products or delivery?

Please inform us immediately at [email protected] and we will solve the issue quickly. We shall investigate the matter as soon as possible and shall send you the missing or damaged product. If we cannot deliver the missing product, we shall refund its price.

How do I pay for the order?

Our payments are processed by Stripe and Paypal, you can choose which ever suits you the best. You can use for example credit cards, Apple Pay or Google Pay or your PayPal account.

Payment is secure.

How safe is payment online?

Online payment in Sterlingwire.net is safe. The payment operators are Stripe and Paypal, who are handling fund transfers using encrypted and secure connections. Stripe and PayPal are providing payment agent services to thousands of online traders.

Can I suggest new products for the Sterlingwire.net’s range?

We are making continuous efforts to expand our product range and cater to the needs of our customers. You are welcome to suggest new products via our Contact page .